Privacy Policy — 498pkr Platform

01 Who We Are

498pkr ("we", "us", "the platform") operates an online sports betting and casino gaming service accessible at 498pkr.pro. This Privacy Policy explains how 498pkr handles personal data collected from users ("you") who register for, access or use the platform — whether through the website, the Android app, the iOS Safari app or any other access method we provide.

For the purposes of data processing, 498pkr is the data controller — meaning we determine the purposes and means by which your personal data is collected and used. If you have any questions about how your data is handled, the contact details are in Section 13 of this policy.

02 Data We Collect

The personal data we collect depends on how you use the platform. The following categories describe the information we may hold about you:

03 How Data Is Collected

We collect data through several channels depending on your interaction with 498pkr:

• Direct collection — information you provide when registering, completing verification, making deposits or withdrawals, or contacting support.
• Automated collection — technical and usage data gathered automatically through cookies, server logs and analytics tools when you access the platform.
• Payment provider data — transaction references and confirmation data passed to us by JazzCash, Easypaisa, Raast, banks and card networks when you make a deposit or withdrawal in PKR.
• Verification services — where identity or age verification requires us to work with a third-party service, that service may share the outcome of a verification check with us.

04 How We Use Your Data

We only use your personal data for purposes that are directly connected to operating the 498pkr platform and managing your relationship with us. Specifically, we use your data to:

• Create and manage your account on the platform.
• Verify your identity and age before allowing account activation or withdrawal processing.
• Process PKR deposits and withdrawals through your chosen payment method.
• Settle bets, calculate winnings and apply bonuses correctly to your account.
• Detect and prevent fraud, money laundering, account abuse and other prohibited activities described in the Terms and Conditions.
• Respond to your support requests, complaints and account queries.
• Send you account-related notifications — deposit confirmations, withdrawal updates, security alerts and policy change notices.
• Monitor platform usage to identify technical issues and improve performance.
• Apply responsible gaming controls where you have set limits or self-exclusion preferences in your account settings.

05 Payment Data & PKR Transactions

All financial transactions on 498pkr are processed in Pakistani Rupees (PKR). We work with payment providers including JazzCash, Easypaisa, Raast, banks and card networks to process these transactions. These providers operate under their own privacy and security policies.

When you make a deposit or withdrawal, the payment provider passes transaction reference data to 498pkr to confirm the transfer. We store these references for account management, dispute resolution and fraud prevention purposes. We do not store complete card numbers. For JazzCash and Easypaisa, we retain the mobile account identifier linked to your 498pkr account for withdrawal processing.

Transaction history — the record of your PKR deposits, withdrawals and any applicable bonus credits — is retained for the duration of your account and for a reasonable period after closure, consistent with standard financial record-keeping requirements.

06 Data Sharing

498pkr does not sell your personal data to third parties. We do not share your data for third-party marketing purposes. Your personal information is shared only in the following limited circumstances:

• Payment processors — transaction data is shared with JazzCash, Easypaisa, Raast, card networks and banks as needed to process your PKR deposits and withdrawals.
• Identity verification services — where third-party verification is used to confirm identity or age, the minimum necessary data is shared with the verification provider for this purpose only.
• Fraud prevention and security — where there is a genuine concern about account security, fraud or abuse, relevant data may be reviewed internally or shared with service providers assisting with fraud detection.
• Legal obligations — where we are required to disclose data by applicable law or in response to a valid legal process, we will do so as required. We will notify you where permitted by law if such a request is received.
• Technical service providers — hosting, analytics and platform infrastructure providers may process data on our behalf under appropriate data processing agreements. These providers act on our instructions only.

07 Data Retention

We retain your personal data for as long as your account is active and for a reasonable period after closure. The retention period for different categories of data varies based on the purpose for which it was collected:

• Account and identity data is retained for the duration of your account plus a standard post-closure period for fraud prevention and dispute resolution purposes.
• Transaction and financial records are retained for the period required for standard financial record-keeping, which is typically a minimum of five years from the date of the transaction.
• Betting and gaming history is retained for the duration of your account and for a post-closure period sufficient to resolve any outstanding disputes.
• Communication and support records are retained for a period sufficient to handle any follow-up queries or complaints arising from the original communication.
• Technical and usage data collected through cookies and server logs is retained for a shorter period unless it forms part of a specific fraud investigation.

When data is no longer needed for any of these purposes, it is deleted or anonymised.

08 How We Protect Your Data

Protecting the personal data of 498pkr players is taken seriously. We apply a range of technical and organisational measures to keep your information secure:

• Passwords are stored as cryptographic hashes — not in plain text. Even 498pkr staff cannot read your password.
• Connections to the platform use encrypted protocols (HTTPS/TLS) to protect data in transit between your device and our servers.
• Sensitive data at rest, including financial records and identity documents, is stored in encrypted form.
• Access to personal data is restricted to staff and systems that genuinely need it for operational purposes. Access controls are reviewed regularly.
• Our infrastructure is monitored for suspicious activity and security incidents. Penetration testing and security reviews are conducted periodically.

No online platform can guarantee absolute security against all possible threats. If we become aware of a data security incident that affects your personal data, we will notify you through your registered email address without undue delay.

You also have a role in keeping your account secure. Use a strong, unique password for your 498pkr account. Do not share your login credentials with anyone. If you suspect your account has been accessed without your permission, contact support immediately.

09 Cookies & Tracking

498pkr uses cookies and similar technologies to make the platform work properly and to understand how it is used. Cookies are small files stored on your device when you visit the site. They serve several distinct purposes:

• Essential cookies — required for basic platform functions such as keeping you logged in, remembering your bet slip during a session, and maintaining security settings. These cannot be disabled without breaking core functionality.
• Analytics cookies — help us understand how the platform is used: which pages are visited most, where players navigate from, and where technical issues are occurring. This data is aggregated and does not identify individual users by name.
• Preference cookies — remember your settings, such as your preferred language or display options, so you don't have to re-enter them every session.

You can manage cookies through your browser settings. Disabling essential cookies will affect your ability to use the platform normally. Disabling analytics and preference cookies will not prevent you from using 498pkr but may affect the experience.

10 Your Data Rights

As a user of 498pkr, you have rights over your personal data. These rights can be exercised by contacting our support team using the email address in the footer. We will respond to requests within a reasonable timeframe:

11 Minors

498pkr is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. Age verification is part of the account registration and activation process.

If we discover that personal data has been collected from a person under 18 — whether through a false declaration of age or any other means — the account will be closed immediately, any accumulated balance will be withheld, and the personal data collected will be deleted in accordance with our data retention procedures.

If you believe that a minor has registered on the platform, please contact us immediately so we can investigate and take appropriate action.

12 Updates to This Policy

We may update this Privacy Policy from time to time. When material changes are made — changes that affect how your data is collected, used or shared in meaningful ways — registered users will be notified by email or by a notice displayed within the platform.

The date of the most recent update is shown at the top of this page. We recommend checking this page periodically to stay informed. Continued use of the platform after notification of a material change constitutes your acceptance of the updated policy. If you do not agree with an update, you may contact us to request account closure.

13 Contact

If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to raise a concern about how your personal data is being handled, please contact the 498pkr support team. Our contact email is displayed in the footer of every page on this website.

When submitting a data rights request, please include your registered email address and a clear description of what you are requesting. This helps us process your request accurately and within a reasonable timeframe.

For responsible gaming requests — including self-exclusion, deposit limits or account restrictions — please mention this specifically so your request is prioritised and handled by the appropriate team.